Fixed in code, same for every tenant today. Read-only — shown for visibility, not editable from this panel.
Business Facts
Notifications
Bank Accounts
Bank
Account holder
Account number
Type
System Prompt
The real prompt actually sent to the model on this tenant's most recent
turn — not a reconstruction. Read-only; editing the live prompt is a separate,
bigger conversation-core question (flag if wanted, not built here).
Compare Tenants
Pick another tenant to see its config and system prompt side-by-side with this one.
Configuration Audit
What's DB-driven per tenant/domain today vs. still hardcoded in the pipeline
code, and config keys that exist but nothing reads. Static analysis — re-run whenever the
pipeline changes (see docs/tenant_config_discovery_checklist_aug20.md).
Order Processing — ?
Orders
|
Order
Customer
Phone
Status
Items
Total
Created
Confirmed
Order
Active Checkouts
Read-only. These customers have real conversation progress toward an order (payment method
selected, reviewing order, etc.) captured in conversation state + slots — but nothing here
has been written to the orders table yet (no pipeline node does that today, see
docs/ops_panel_tab3_orders_aug19.md). This list exists so staff can see and act on real
in-progress orders manually until that write-path is built. Editing here does nothing.
Customer
Phone
State
Entered state
Last activity
Slots
Trace Viewer — ?
Look up a conversation
Tolerant lookup: tries an exact phone match first, then a substring match if
nothing matches exactly (mirrors the local trace-viewer tool). "Reset" clears the search view
(phone field, results) AND, for a number matching the test-number pattern (9999XXXXXXXXX, the
regression harness's own convention), also permanently deletes everything for that number —
conversation_traces, messages, states, slots, locks — after a confirmation prompt (fixed
Aug 23; it used to only clear the view, never the underlying data, which confused repeated
test runs). For any other number, Reset stays view-only, same as before — the backend
independently refuses a real delete for a non-test number regardless of what this page does,
so this can't touch real customer data. "Delete Test Data" does the identical delete
explicitly, kept as its own button for a one-click delete without needing to also reset the
view. No replay, no scenario editing (see docs/trace_viewer_ops_panel_aug19.md for why those
were left out of this pass). This is a manual/one-shot lookup — turn on Auto-refresh to watch
a live conversation advance turn-by-turn without re-clicking Look up.